Live Chat Support is one of the best ways to sell your products and services efficiently. Global BPO Services has over 11 years of extensive experience in call center and support services under its belt. Over the years and to this day, our expert online chat support services are helping businesses see improvements in their customer satisfaction levels and a significant increase in sales.

Live Chat Support Services

Lack of sales and customer dissatisfaction are the two biggest and worst problems that can face a business. These two are the main reasons why so many businesses go bankrupt. What most people don’t realize is sales and customer satisfaction is directly proportionate. One of the main ways to build customer satisfaction is to provide instant solutions to their problems. While most companies provide email support for their customers, the real benefits for them lie in Live Chat Support. By hiring representatives of your business who can provide instant answers to queries sent by visitors to your website, you convert turn those visitors into potential customers.

Live Chat Support is one of the best ways to sell your products and services efficiently. Global BPO Services has over 11 years of extensive experience in call center and support services under its belt. Over the years and to this day, our expert online chat support services are helping businesses see improvements in their customer satisfaction levels and a significant increase in sales.

Why Outsource Live Chat Support Services?

  1. Focus on Core Competencies –By outsourcing online chat support, companies can focus on their core workings. With the extra work of handling customer queries taken care of by a team of highly trained professional, companies can pay more attention to aspects of their business that are essentially vital such as sales and marketing.
  2. Customer Information Gathering – By having a professional team handle online chat support, companies can get insights in to customer feedback and what they are interested in. this vital information can tell a company what customer requirements are which can lead to improved loyalty and satisfaction.
  3. Quick Solutions – Chat Support is at its core more beneficial than email support because the questions asked by your customers can be answered instantly which can help their decision making and reduce needs for follow-ups.

Benefits of Live Chat Support

Advantages of Live Chat Support include but are not limited to:

  • Greater chance of converting Visitors into Potential Customers
  • Instant Assistance for Customers
  • Increase in Registrations
  • Technical Support for Customers
  • Increase in Return on Investment (ROI)
  • Cost Effective Lead Generation
  • Cross-Sell and Up-Sell
  • Reduction in Cancellations
  • Effective Email Marketing through collected Customer Email
  • Diverting Toll Free Calls to Chat Support to reduce Phone Bills
  • Time, Effort, Resources Saving
  • Increase in Revenue

Outsourcing Live Chat Support Services to Global BPO Services

At Global BPO Services, we have categorized Chat Support Services according to the requirements that are most desired by our clients. These types of chat supports include:

  • Force Chat Support
  • Pro-Active Chat
  • Visitor Initiated Chat

Our team consists of highly trained professionals that are able to provide chat support and technical support for customers, lead generation, information on products and services, order fulfillment and placing, verification and other order related assistance along with information about billing.

Round the clock 24/7/365 days services are provided to our client’s customers. It is our commitment to learn the most we can about your business so that when a customer has a query no matter how outlandish related to your products, services or general business, we can provide accurate and instant answers to them which leads directly in the increase in customer satisfaction. This can be viewed in the customer’s satisfaction surveys we provide.

One of our core principles and efforts are dedicated to converting visitors to your website into potential customers and we have a successful history to back this up. Customer conversion leads into an increase in revenue for your business. By answering customer inquiries almost instantly, you can experience a significant shorter sales cycle.

Chat Support Software in use at Global BPO Services

Global BPO Services uses only the latest software that is available at the time to accomplish all their tasks. Our employees are especially trained and retrained if better or newer software emerges. In case our client has their own or wish to use specific software, we train our agents to become expert in that software for optimal results.

Features of Global BPO Services’ Live Chat Support Services

  • Our Chat Systems are secure and based on Secure Sockets Layers (SSL)
  • We provide the functionality for your customers to leave offline messages that are handled by our canned manager and chat support executives who are capable of communication in multiple languages through our languages feature
  • Seamless sending of pages, links, images and proactive messages
  • Multiple Simultaneous chats support
  • Video Chat Services for faster and better results
  • Real time activity monitor that can monitor significant number of visitors
  • Tracking of Browsing History, Visitor History, Time Spent on Specific Pages and Visitor Brower type

Advantages of Global BPO Services’ Live Chat Support Services

We are honored to introduce the world’s first Business Processing Outsourcing (BPO) Application. This application specifically designed for Android and IOS platforms can allow you gain the advantage of Real Time and Secure access to your chat data and reports. This allows you to gain complete transparency in project management, and full control of your workings by outsourcing chat support services to Global BPO Services. Other advantages include:

  • Cost Effect Chat Support Service
  • Professional and Experienced team of Chat Support Agents
  • Live Chat Support 24/7/365
  • Increase in Customer Loyalty, Satisfaction and Overall Revenue